Loan Servicing Supervisor, Banking Operations
Overview
You will own the loan servicing department at Clackamas County Bank, managing daily operations, staff supervision, and compliance with federal and state regulations. You will coordinate with the Chief Credit Officer, loan officers, and processing staff to ensure accuracy and timeliness. Your role drives efficiency, minimizes losses, and upholds bank policy. This position offers direct oversight of appraisal review and management, with a focus on LaserPro and regulatory expertise.
What You'll Do10
- 1Direct and organize the loan servicing staff to provide timely service to loan officers and clients, reducing operational delays by 20% in the first 90 days.
- 2Ensure all department functions are completed accurately and on schedule, maintaining compliance with federal and state regulations.
- 3Supervise, train, and develop loan servicing personnel, including conducting performance reviews and counseling.
- 4Perform daily production duties as backup for all loan servicing personnel, handling document preparation and file completion.
- 5Identify and resolve problems related to loan documentation, communicating with realtors, title companies, and customers to obtain required documents.
- 6Develop and oversee department procedures and functions, updating them as regulations change.
- 7Coordinate appraisal management, including obtaining bids and engaging third-party appraisers, and review appraisals for accuracy and value reasonableness.
- 8Monitor and enforce adherence to bank policy, minimizing potential losses due to non-compliance.
- 9Manage multiple projects simultaneously, delegating tasks effectively and following through to completion.
- 10Exercise discretion and sound business judgment on loan servicing requests, interpreting data as needed.
Requirements14
- 15+ years in bank loan document production.
- 22-5 years of supervisory experience.
- 3Working knowledge of LaserPro for loan document preparation and administration.
- 4Demonstrated understanding of loan documentation procedures and legal/regulatory requirements for commercial and consumer loans.
- 5Knowledge and experience with development and maintenance of lending policies.
- 6Experience in completing bank evaluations on real estate collateral and proficiency in reviewing appraisals for accuracy, completeness, and reasonableness of value.
- 7In-depth understanding of Interagency Appraisal and Evaluation Guidelines, USPAP, and FIRREA (a plus).
- 8Ability to communicate with loan officers, staff, customers, realtors, title companies, and others to resolve problems and obtain documents.
- 9Strong organizational skills and attention to detail, with ability to self-manage time and workflow to meet deadlines.
- 10Ability to manage multiple projects, work independently, and within a team environment.
- 11Demonstrated effective verbal and written communication skills.
- 12Working knowledge of banking regulations as they relate to lending and loan operations.
- 13Competency in general mathematical and analytical skills.
- 14Working knowledge of computer technology, industry software, and data processing systems.
Salary Insight
$65 - $90k per year
Location
Required Skills
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