Loan Support Services Manager Position at Columbia Bank
Overview
Lead a team of loan servicing professionals in Phoenix to deliver exceptional customer service while driving operational excellence. Own the design and implementation of loan operation systems and policies. Ensure regulatory compliance and maintain high accuracy across all processes. This role offers a competitive total rewards package and opportunities for professional growth.
What You'll Do11
- 1Design and implement loan operation systems to improve efficiency and accuracy
- 2Lead a team of managers and contributors to achieve departmental goals
- 3Develop and enforce loan policies aligned with bank regulations
- 4Oversee budgeting and expense monitoring for optimal cost management
- 5Drive continuous improvement initiatives to enhance service delivery
- 6Collaborate with cross-functional teams to resolve operational challenges
- 7Maintain compliance with federal regulations including GLBA and Regulation CC
- 8Hire, evaluate, and develop talent through coaching and performance management
- 9Implement vendor relationships for loan processing systems
- 10Conduct regular assessments to identify and address performance gaps
- 11Ensure data security and privacy standards are consistently met
Requirements10
- 17-10 years of lending or bank operations experience
- 27-10 years of supervisory management experience
- 3Expert knowledge of loan documentation and servicing procedures
- 4Strong understanding of credit analysis and underwriting principles
- 5Proficiency in SQL, Python, and AWS for data analysis tasks
- 6Experience with React and Kubernetes for system development
- 7Familiarity with AWS Certified solutions and regulatory frameworks
- 8Ability to analyze complex workflows and implement scalable solutions
- 9Commitment to diversity and inclusion in the workplace
- 10Excellent communication and leadership skills
Salary Insight
$81 - $115k per year
Location
Required Skills
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