Law Office Administrator, Legal Support & Client Relations
Overview
Own the front-line client experience at a respected national family law firm with a focus on empathy and precision in scheduling and data management. You will coordinate consultations, manage attorney calendars, and handle sensitive information to support smooth operations in a busy San Jose office. This role contributes to client conversion and retention with performance tied incentives. You will work closely with the legal team to maintain a professional, organized reception and office workflow.
What You'll Do10
- 1Build and manage the intake process to deliver a professional, empathetic client experience
- 2Schedule, confirm, and reschedule consultations to optimize attorney time
- 3Maintain and coordinate attorney calendars to maximize efficiency
- 4Enter and maintain accurate client data in the Case Management System
- 5Monitor and respond to calls, emails, and voicemails promptly
- 6Coordinate couriers, process servers, and marketing materials
- 7Process deposits, invoices, and check requests
- 8Handle sensitive client information with discretion and care
- 9Maintain an organized office and reception space
- 10Deliver timely follow-up with prospective clients to support retention
Requirements8
- 1High school diploma or GED
- 2Experience in a law office, medical office, or professional setting preferred
- 3Strong communication and client service skills
- 4Highly organized with strong attention to detail
- 5Ability to multitask and manage competing priorities
- 6Proficiency in Microsoft Office (Word, Outlook, Excel)
- 7Professional presence and dependable attendance on-site M–F 8–5
- 8Proactive, solutions-oriented mindset
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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