Administrative Assistant, Law Firm Client Services
Overview
You will own the front desk and client coordination for a busy law firm in New York, managing calls, mail, and data entry while keeping operations smooth. Working with Microsoft Office and Smart Advocate, you will support a team of attorneys and paralegals. You will handle client interactions, route urgent calls, and maintain digital files. This role suits a bilingual professional who thrives in a high-paced, paperless environment.
What You'll Do10
- 1Greet clients in-office, log visits, and route calls to the right people.
- 2Identify urgent client issues and escalate them per the firm's call process.
- 3Return missed calls and complete callbacks assigned by the manager.
- 4Retrieve and process voicemails from main lines.
- 5Sort and distribute incoming and outgoing mail and packages via USPS, UPS, and FedEx.
- 6Scan and fax client documents using E-fax and upload files into Smart Advocate.
- 7Manage office supplies inventory and keep the lobby and waiting areas tidy.
- 8Support marketing events, including conferences and union outings, and post to social media channels.
- 9Create digital marketing materials and ensure brand consistency across platforms.
- 10Maintain strict confidentiality of client records, categorizing and uploading documents into client matters.
Requirements10
- 11-2 years of administrative experience.
- 21 year in a call center environment preferred.
- 3Bilingual Spanish (required).
- 4Proficient with Microsoft Office Suite and general office equipment.
- 5High school diploma or equivalent (required).
- 6Excellent data entry and typing skills.
- 7Strong listening, verbal, and written communication skills.
- 8Ability to handle stressful situations and adapt to change.
- 9Knowledge of customer service practices and principles.
- 10Reliable, punctual, and professional appearance.
Salary Insight
$42k per year
Location
Required Skills
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