Jewelry Sales Associate, Santa Monica CSR & Customer Experience
Overview
Jewelry consultants guide customers through the life of the sale across in person and virtual channels. You will manage a high volume of leads while delivering a luxury customer experience rooted in product knowledge. You will work with a team to meet sales targets and educate customers on sustainable jewelry. This role is in person at the Santa Monica showroom with weekend availability.
What You'll Do10
- 1Build memorable customer experiences by guiding purchasing decisions through appointments and walk in consultations using ERP systems
- 2Drive revenue targets by managing high volumes of email, live chat, and phone inquiries to convert leads into sales
- 3Proactively greet and assist customers throughout the purchasing process creating a personalized experience
- 4Own post sale tasks including pick ups exchanges resizing and other inquiries and close showroom operations
- 5Scale showroom performance by reviewing customer feedback and implementing improvements with leadership
- 6Design and enforce policies to ensure a safe and pleasant waiting area and secure product handling
- 7Ship and open/close showroom and waiting area operations ensuring smooth daily workflows
- 8Collaborate cross functionally using ERP data to communicate and coordinate
- 9Advocate for brand mission of sustainable transparent and compassionate jewelry
- 10Support training and development initiatives through regular coaching and feedback
Requirements10
- 1A passion for customer service and a drive to exceed goals
- 2Strong communication skills and ability to interact clearly across channels
- 3Willingness to work a full time schedule including weekends in Santa Monica
- 4In person showroom experience and comfort with high end luxury product
- 5Ability to manage multiple tasks and maintain attention to detail in a fast moving environment
- 6Proactive approach to learning about product lines and policies
- 7Comfort using ERP systems and a customer relationship mindset
- 8Team oriented mindset with collaboration across departments
- 9Interest in sustainable and transparent jewelry industry
- 10Ability to handle confidential customer information and ensure security and compliance
Salary Insight
$42 - $46k per year
Location
Required Skills
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