Jewelry Sales Associate, Atlanta on-site
Overview
Sales and customer experience at scale in a luxury jewelry setting. Own the end-to-end customer journey across in-person and virtual channels to meet personal or target sales goals. Collaborate with a team to provide a memorable, brand-driven experience while upholding security and store policies. Stand out by connecting client needs with Brilliant Earth’s sustainable jewelry mission.
What You'll Do10
- 1Build relationships with customers through appointments and walk-ins to drive revenue and create a luxury experience
- 2Manage high volumes of inquiries via email, live chat, and calls to hit individual targets
- 3Proactively greet and assist customers throughout the purchasing process for a memorable one-on-one experience
- 4Conduct post-sale follow-ups for pickups, exchanges, resizing, and inquiries to ensure satisfaction
- 5Call customers to confirm showroom appointments and answer pre-appointment questions
- 6Review feedback to continuously improve customer experience and sales performance
- 7Enforce policies in the showroom waiting area to ensure safety and security
- 8Open and close the showroom and waiting area
- 9Use ERP system to manage tasks and communicate cross-functionally
- 10Be a brand ambassador promoting a transparent, sustainable jewelry industry
Requirements10
- 1Customer-centric mindset with a drive to exceed goals
- 2Strong communication skills and ability to engage customers via multiple channels
- 3Ability to work a full-time schedule including weekends
- 4In-person, on-site role at Atlanta, GA location
- 5Comfort with using an ERP system and coordinating with cross-functional teams
- 6Interest in sustainable, transparent, and compassionate jewelry industry
- 7Detail-oriented with strong organizational skills
- 8Team player who collaborates effectively
- 9Willingness to receive training and participate in ongoing development
- 10Ability to maintain brand standards and policies in a fast-paced environment
Salary Insight
$40 - $44k per year
Location
Required Skills
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