Sales Associate, Jewelry at Brilliant Earth in DC & Luxury Customer Experience
Overview
Sales Associate who guides customers through the jewelry buying journey in person and virtually at Brilliant Earth DC showroom. Owns high touch service, uses ERP tools, and maintains brand standards while achieving personal revenue targets. Collaborates with a team to foster a transparent, sustainable jewelry experience and contributes to a best-in-class customer journey. This role stands out through a strong emphasis on sustainability, client education, and in-person showroom excellence.
What You'll Do10
- 1Build memorable experiences by guiding customers through multiple purchasing decisions via appointments and walk-ins using ERP systems
- 2Drive revenue by managing a high volume of leads through email, live chat, and phones to meet individual targets with a luxury service
- 3Own the customer journey from pre-appointment to post-sale education on pick-ups, exchanges, and sizing
- 4Proactively greet and assist customers in the purchasing process to create one-on-one experiences
- 5Design and enforce in showroom policies for a safe, pleasant waiting area while ensuring product security
- 6Open and close the showroom and waiting area to maintain operational readiness
- 7Collaborate cross-functionally using ERP to manage tasks and communications
- 8Act as a brand advocate promoting a sustainable, transparent, compassionate jewelry industry
- 9Review customer feedback to drive improvements in service and sales performance
- 10Call customers to confirm showroom appointments and address pre-appointment questions
Requirements10
- 1Customer-focused mindset with a drive to exceed goals
- 2Ability to work full-time including weekend days in a showroom setting
- 3Strong communication skills for in-person, email, and chat interactions
- 4Team player with collaboration mindset to support organizational goals
- 5Resilience and attention to detail in a fast-moving environment
- 6Comfort with using an ERP system to manage tasks and communications
- 7Interest in a sustainable, transparent jewelry industry
- 8Willingness to participate in ongoing training and development
- 9Ability to meet sales targets in a high-volume environment
- 10Availability for onsite role in Washington D.C.
Salary Insight
$46 - $50k per year
Location
Required Skills
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