Jewelry Sales Associate, Southlake TX & Customer Experience
Overview
Own the customer journey from in person to virtual experiences, guiding clients to find their perfect jewelry piece at scale. You will manage high lead volumes, deliver luxury service, and contribute to a mission driven, growth oriented team. This role is in person in Southlake, TX and involves weekend availability. You will be part of a collaborative environment focused on transparent, sustainable jewelry.
What You'll Do10
- 1Build memorable customer experiences through in person and virtual consultations using ERP systems and live chat
- 2Drive revenue by managing high volumes of leads via email, chat, and phone while meeting individual targets
- 3Proactively greet and assist customers throughout the purchasing process to create one on one experiences
- 4Design post sale support for pickups exchanges resizing and inquiries to reinforce customer satisfaction
- 5Lead showroom opening and closing duties and enforce safe policies in the waiting area
- 6Communicate cross functionally to coordinate appointments and follow ups using internal systems
- 7Act as a brand advocate promoting sustainability transparent and compassionate jewelry
- 8Review customer feedback and work with leadership to improve sales performance
- 9Coordinate with team to ensure product security and a premium customer journey
- 10Deliver consistent messaging about the Brilliant Earth mission and values
Requirements10
- 1Customer facing sales experience in jewelry or luxury goods preferred
- 2Weekend availability and full time schedule required
- 3Strong communication skills and a detail oriented mindset
- 4Ability to manage multiple channels including in person, email, chat, and phone
- 5Comfort with using ERP systems and internal communication tools
- 6Demonstrated ability to meet or exceed sales targets in a fast paced environment
- 7Passion for sustainability transparency and compassionate jewelry industry
- 8Team oriented mindset with collaboration skills
- 9Willingness to participate in training and growth opportunities
- 10Ability to learn product knowledge and convey it effectively to customers
Salary Insight
$40 - $44k per year
Location
Required Skills
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