IT Technician I - Prelude Connect Support
Overview
Dedicated support resource focused on Prelude Connect patient application in Houston Texas. Operational support role handling high-volume recurring patient-facing issues and escalating complex cases requiring code changes.
What You'll Do7
- 1Provides Tier 1 and Tier 2 frontline support for login problems navigation questions and common application errors
- 2Logs tracks and prioritizes Prelude Connect support tickets and supporting documentation
- 3Follows established Tier 1 / Tier 2 procedures for incident resolution and escalates issues requiring deeper platform investigation
- 4Handles access management account recovery password resets and identity verification for Prelude Connect users
- 5Identifies whether issues originate in Prelude Connect or upstream systems such as Practice Edge or clinic workflows
- 6Captures and shares patient feedback recurring issue patterns and operational signals with product and engineering teams
- 7Other duties as assigned
Requirements5
- 1Bachelor’s degree in computer science IT or related field preferred
- 21-2 years of experience in Tier 1 / Tier 2 help desk or application support role
- 3Healthcare IT certifications preferred Network+ or CCNA
- 4Strong mastery of English skills both verbally and in writing
- 5Education and/or Experience
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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