IT Support Technician I
Overview
Provide front-line technical support to employees across the organization. This role serves as a key resource for hardware software mobile devices and system access support while helping employees maximize the technology available to them. Successful candidates bring a strong technical foundation a service-oriented mindset and the ability to build positive working relationships throughout the bank.
What You'll Do10
- 1Serve as the primary point of contact for employee technology support requests through phone email and ticketing systems
- 2Troubleshoot and resolve hardware software operating system and peripheral device issues
- 3Configure deploy image and maintain desktop computers laptops printers and mobile devices
- 4Provision and manage user accounts system access and permissions for employee onboarding transfers and offboarding
- 5Support Microsoft 365 applications and collaboration tools
- 6Assist with Active Directory administration including password resets account management and group membership updates
- 7Document support requests troubleshooting activities and resolutions within the IT ticketing system
- 8Provide end-user training and guidance on technology tools systems and best practices
- 9Partner with IT team members and business units to support technology initiatives and projects
- 10Perform other duties and special projects as assigned
Requirements9
- 15+ years building ETL pipelines with Spark and Airflow
- 23-5 seasons of experience
- 3Associate degree in Information Technology Computer Science Information Systems or related field
- 4or six months to one year related experience providing technical support in a help desk desktop support or similar IT support role
- 5Working knowledge of Windows operating systems Microsoft 365 Active Directory and basic networking concepts
- 6Ability to troubleshoot hardware software mobile device printer and user access issues
- 7Strong interpersonal communication and customer service skills
- 8Ability to manage multiple priorities work independently and effectively document support activities through a ticketing system
- 9CompTIA A+ Microsoft or other relevant technical certifications preferred
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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