IT Support Specialist FirstBank
Overview
Provide responsive, timely support to all end-user questions and support requests. Respond to incoming incidents via phone, email and/or Teams, resolve the problem, document in the Service Desk Tool, and ensure follow-through if the incident is passed to another person.
What You'll Do12
- 1Build, Design, Lead, Ship, Own, Scale, Debug, Drive
- 2Provide responsive, timely support to all end-user questions and support requests
- 3Respond to incoming incidents via phone, email and/or Teams, resolve the problem, document in the Service Desk Tool, and ensure follow-through if the incident is passed to another person
- 4Set end-user expectations for resolution time and communicate changes in status, as necessary
- 5Work closely with other IT staff to insure clear communication on outstanding issues and user problems
- 6Work as a team to distribute outstanding support problems and/or requests to even workload, establish priorities, and meet deadlines
- 7Helpdesk support for all FirstBank standard applications including but not limited to Microsoft Windows, Office 365, FirstBank’s core banking application suite, workstation encryption, spam filtering and VPN software
- 8Collaborate with various escalation paths to resolve difficult problems and special application issues
- 9Responsible for adhering to FirstBank established security procedures
- 10Assist with maintenance of documentation of IT procedures, and IT Knowledge Base
- 11Provide exceptional customer service to all FirstBank associates and partners
- 12Basic administration of Microsoft Active Directory and Windows environment
Requirements4
- 1Minimum Associate Degree in IT, or equivalent work experience
- 2Intermediate to Advanced knowledge of remote hardware troubleshooting and repair skills
- 3Strong background in Remote Support, Microsoft, Office365, or other technologies
- 4Desirable ITIL Foundations, A+, MCSA/MCSE, CCT/CCNA or other certifications
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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