IT Support Specialist
Overview
As an IT Support Specialist, you will own end-user computing operations and digital workplace projects at scale. You will support mobile and IT applications, resolving hardware and software issues for a corporate environment. Reporting to project leaders, you will drive hands-on technical support and operations while consulting on Digital Workplace initiatives. This contract role offers direct impact on user experience and project outcomes.
What You'll Do7
- 1Resolve Windows and macOS hardware and software incidents with ServiceNow ticketing.
- 2Deploy and configure mobile devices (iOS, Android) with Intune and AirWatch.
- 3Provision end user computing hardware including Dell laptops and peripherals.
- 4Support Microsoft 365 applications (Outlook, Teams, OneDrive) for daily operations.
- 5Manage Active Directory user accounts and access permissions.
- 6Assist in Digital Workplace consulting projects, gathering requirements and testing solutions.
- 7Document troubleshooting steps and project updates in Confluence.
Requirements6
- 12+ years in IT support or helpdesk roles.
- 2Hands-on experience with Windows 10/11 and macOS.
- 3Knowledge of Active Directory and Microsoft 365 administration.
- 4Familiarity with mobile device management (Intune or AirWatch).
- 5Strong communication skills for user-facing support.
- 6Ability to lift and set up hardware (up to 50 lbs).
Salary Insight
$29k per year
Location
Required Skills
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