IT Technician I - Healthcare Support
Overview
You will own level 1 IT support for a multi-location Houston healthcare clinic, keeping workstations, printers, and medical devices running for 100+ providers. You'll be part of a lean IT team reporting to the IT Manager, working shoulder-to-shoulder with clinicians to eliminate tech friction. This role stands out by offering deep exposure to HIPAA compliance and clinic-specific software, with a clear path to A+ and Network+ certification.
What You'll Do9
- 1Install and configure Windows workstations, monitors, and printers across all clinic locations.
- 2Diagnose and resolve hardware, software, and network issues in under 30 minutes per ticket.
- 3Support clinical staff with EHR software, medical devices, and email issues during peak hours.
- 4Log every request in the ServiceNow ticketing system, tagging for priority and resolution time.
- 5Walk non-technical users through fixes over the phone or via remote desktop, using plain language.
- 6Document hardware setups, software versions, and step-by-step troubleshooting guides for the team wiki.
- 7Collaborate with the IT team and healthcare providers to test new software updates before rollout.
- 8Enforce HIPAA data protection rules by reporting any suspected breach immediately.
- 9Travel to other CLS Health clinic locations when on-site support is needed.
Requirements9
- 11+ years of hands-on IT support experience in a healthcare or clinical setting.
- 2Strong knowledge of Windows 10/11, Active Directory, and Microsoft 365 administration.
- 3Proven ability to troubleshoot TCP/IP, DNS, and DHCP issues.
- 4Familiarity with EHR platforms (e.g., Epic, Cerner), especially HIPAA workflows.
- 5Excellent customer service skills, with patience for users of all technical levels.
- 6Ability to document troubleshooting steps and maintain accurate asset records.
- 7Team collaboration skills, working with IT staff and clinical leadership on escalations.
- 8Willingness to travel between CLS Health locations in the Houston area.
- 9A+ or Network+ certification strongly preferred.
Salary Insight
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