IT Systems Support Specialist, Active Directory & MECM
Overview
You own Active Directory and identity management for a SmartIMS Inc. client in Sacramento. You resolve second-level service desk tickets and deploy MECM images across the network. You join a focused IT support team, collaborating with network engineers on DUO and NetMotion connectivity. This contract role puts you in the field, supporting Windows systems with immediate impact.
What You'll Do8
- 1Resolve second-level service desk tickets for hardware and software issues across Windows environments.
- 2Troubleshoot Active Directory user, group, and access issues, including password resets and account unlocks.
- 3Assist customers remotely with DUO multi-factor authentication and NetMotion VPN connectivity.
- 4Deploy MECM GUI and headless images to workstations, ensuring proper configuration.
- 5Install and patch software via MECM and manual methods, following change management.
- 6Support network resource connectivity, including file shares, printers, and remote access.
- 7Document troubleshooting steps and solutions in the ticketing system for future reference.
- 8Coordinate with senior engineers on escalated issues involving Active Directory or MECM.
Requirements8
- 12+ years troubleshooting Windows desktop and server environments.
- 21+ years supporting Active Directory identity and access management.
- 3Hands-on experience with MECM or SCCM for image deployment and software distribution.
- 4Experience with DUO or similar multi-factor authentication tools.
- 5Experience with NetMotion or comparable VPN solutions.
- 6Strong attention to detail in problem documentation and resolution.
- 7Ability to work onsite in Sacramento, CA, and pass an in-person interview.
- 8Local candidates only.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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