IT Systems Support Specialist (Desktop/Field Support)
Overview
Own desktop and field support operations for a government client in Sacramento. Deliver high quality service while meeting strict compliance standards. Drive continuous improvement across all support initiatives.
What You'll Do11
- 1Design and implement desktop and field support solutions for complex technical issues
- 2Lead troubleshooting and resolution of hardware software network problems
- 3Develop and maintain knowledge base documentation for recurring incidents
- 4Train internal staff on best practices for endpoint management
- 5Monitor service level metrics and provide regular performance reports
- 6Collaborate with project teams to deliver long term IT infrastructure improvements
- 7Drive proactive security awareness training for all end users
- 8Implement automation scripts to streamline routine support tasks
- 9Manage vendor relationships for hardware software licensing agreements
- 10Conduct root cause analysis for critical system outages
- 11Ensure all support activities align with federal compliance requirements
Requirements8
- 15+ years
- 2building ETL pipelines with Spark and Airflow
- 3desktop and field support operations
- 4government client experience
- 5knowledge of Windows Linux macOS environments
- 6proficiency in Active Directory and Azure AD
- 7experience with remote desktop tools
- 8certification in ITIL or equivalent
Salary Insight
$24 - $31k per year
Similar open positions
Explore active roles that match your skills and interests.
HonorVet Technologies
VerifiedIT Systems Support Specialist, Sacramento CA
You own end-to-end IT systems support for a Sacramento enterprise, resolving incidents across Windows, Linux, and VMware environments with 5+ years of hands-on experience. You join a Service Disable Veteran-Owned staffing firm holding ISO 9001 and ISO 27001 certifications, working with federal and state agencies plus Fortune 500 clients. You bring stable, reliable service to a high-stakes infrastructure, with clear growth paths into senior engineering roles.
lessen
VerifiedIT Systems Technical Support Specialist
Lessen provides tech-enabled property service solutions delivering data-driven insights for real estate ecosystem. Part-time role up to 20 hours weekly focusing on technical support documentation improvement and system performance optimization.
U.S. Tech Solutions Inc.
VerifiedDesktop Support Level III #26-19463
Lead technical support and hardware installation across enterprise environments. Own complex projects and drive solutions that align with organizational standards. Provide proactive resolution for user issues while maintaining system integrity.
PTS Diagnostics
VerifiedIT Service Desk Support Specialist II
Provide technical support for corporate computing devices and end-user services across local and remote environments. Build configure maintain and troubleshoot desktops laptops mobile devices and peripherals. Meet SLA expectations and resolve incidents efficiently.
California Highway Patrol
VerifiedInformation Technology Specialist I - CHP Sacramento
The IT System Administrator I leads advanced support for Computer Aided Dispatch and mobile systems. This role drives technical solutions while collaborating across teams. Fast‑paced environment requires proactive problem solving. Unique focus on state agency infrastructure.
A3 Staffing Solutions
VerifiedDesktop Support Technician WWB
Own desktop support for Windows OS Microsoft Office Suite in enterprise environment. Provide immediate assistance to users. Resolve hardware peripherals issues. Manage imaging and image recovery tasks. Support network connectivity via WiFi and VPN. Ensure high customer service standards.