Deskside Technician - End User Computing Support in SF
Overview
You will own onsite end user computing support for a corporate campus in South San Francisco, serving authorized users with Windows 10/11 break/fix, mobile device repair, and VIP assistance. You'll resolve incidents within SLAs, configure printers and network access, and ensure smooth equipment operations. This role stands out with its mix of hardware, imaging, and network connectivity duties, backed by A+ Certification.
What You'll Do9
- 1Provide onsite technical support to users, resolving incidents and problems with EUC equipment within SLAs.
- 2Troubleshoot and fix software and hardware issues on Windows 10/11 desktops, laptops, and peripherals.
- 3Install, upgrade, and repair desktops, laptops, monitors, and associated peripherals, including mobile devices.
- 4Support network connectivity, including LAN/WAN access, IP addressing, and printer/scanner configuration.
- 5Configure and support mobile computing platforms and VIP equipment, including video systems and docking stations.
- 6Create, change, and remove printer queues and configurations, ensuring network printer connectivity.
- 7Use problem management databases to track incidents and communicate technical details to users and teams.
- 8Provide warranty and break/fix support for networked printers and scanners.
- 9Ensure data backup and recovery options are configured and monitored for end user systems.
Requirements7
- 13+ years of related work experience in deskside or end user computing support.
- 2Working knowledge of imaging tools like SCCM and MDT.
- 3Experience with data backup and recovery tools.
- 4Proven ability to install, upgrade, and migrate to Windows 10/11 in enterprise environments.
- 5Skill in configuring hardware, applications, and network connectivity.
- 6Experience configuring mobile computing and monitoring systems.
- 7A+ Certification required.
Salary Insight
$52 - $60k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
The Rockridge Group
VerifiedDesktop Technician JR Systems Administrator - Cloud-Based MSP San Francisco
The Rockridge Group seeks a Desktop Technician JR Systems Administrator to lead IT consultation and support for small to medium-sized enterprises in the Bay Area. This role involves managing end-user hardware and software issues while collaborating with internal teams to maintain optimal desktop performance. Successful candidates will drive service delivery through proactive troubleshooting and client engagement.
Vaco by Highspring
VerifiedTechnical Service Analyst, End-User Support
As a Technical Service Analyst, you will own end-user support across a professional enterprise environment, resolving hardware, software, and Microsoft technology issues onsite and remotely. You will serve as the primary IT contact, partnering with a service-oriented team to minimize downtime. This contract role in Washington, DC, demands polished communication and fast, accurate troubleshooting. You will directly impact user productivity from day one.
3MD Inc.
VerifiedDesktop Support Technician I
Lead technical support and deployment services for client project needs. Own hardware and OS upgrades, physical installs, cabling, backups, imaging, and app setups. Scale solutions across diverse environments. Drive efficient resolutions for desktop and network connectivity issues. Bold problem solving and client communication. Deliver reliable on-site and remote technical assistance.
InfiCare
VerifiedField Support Analyst, Level 2 Desktop Support in San Diego
You will own field support for a diverse enterprise user base in San Diego, resolving 5+ years of accumulated technical debt. You join a client-facing team focused on Windows, Mac, and Microsoft 365 ecosystems. You get hands-on with hardware, software, and network issues across multiple sites. This contract role stands out by offering direct exposure to enterprise-level infrastructure and rapid problem-solving.
Phaxis - Technology
VerifiedService Desk Technician, Tier 1-2 Support NYC
Own end-user technology support for 1,000+ employees across desktop, mobile, and collaboration platforms. You'll be the first line of defense for incident resolution, working within Jira Service Management and Microsoft 365 tools like Outlook, Teams, OneDrive, and SharePoint. Join a fast-paced IT team onsite in New York City for a 3-month contract with extension potential. This role stands out with exposure to Microsoft Copilot and MDM for iPhone/iPad support.
Insight Global
VerifiedDesktop Support Technician, Enterprise Hardware & Windows
Desktop Support Technician owns end-to-end hardware and OS support for a 500+ user enterprise environment in Kansas City. You'll resolve Windows 11 issues, image and domain systems, and manage peripherals and cabling. You'll join a 6-person IT team supporting 4 office floors and report to the IT Manager. This role stands out for its hands-on exposure to SCCM, Intune, and NECM migration projects.