IT Support Specialist, Nashville TN Onsite
Overview
You will own desktop support for 500+ users across Windows, macOS, and Active Directory. You will work on a 5-person IT team supporting Microsoft 365 and Zoom environments. This contract role focuses on first-call resolution and onsite support for a Nashville healthcare client.
What You'll Do7
- 1Resolve Windows and macOS hardware and software issues within 24 hours.
- 2Configure and deploy Microsoft 365 accounts and Exchange Online mailboxes.
- 3Troubleshoot Active Directory authentication and group policy errors.
- 4Support VPN connectivity and Wi-Fi issues for remote and onsite users.
- 5Image and deploy Dell and Lenovo workstations using SCCM.
- 6Manage Okta SSO access and password resets.
- 7Escalate complex network and server incidents to Tier 2 and 3 teams.
Requirements7
- 12+ years in IT support or helpdesk roles.
- 2Certification in CompTIA A+ or Microsoft MD-100.
- 3Hands-on Active Directory user administration.
- 4Experience with Microsoft 365 and Teams.
- 5Strong ticketing system skills (ServiceNow or Jira).
- 6Ability to lift 25 lbs for equipment moves.
- 7Local to Nashville, TN with onsite availability.
Salary Insight
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Location
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