Desktop Support Specialist, Onsite IT & Windows Troubleshooting
Overview
You will own day-to-day IT operations at a customer site in Fridley, MN, supporting 300+ employees across desktop, laptop, and peripheral systems. You will troubleshoot Windows environments, manage Active Directory user accounts, and coordinate with remote Level 2/3 teams. You will drive first-call resolution with NinjaOne and Intune as your primary tools. This contract role runs 6+ months and offers a chance to work in a hands-on, customer-facing capacity.
What You'll Do8
- 1Resolve Windows desktop and laptop incidents within 2 hours using NinjaOne ticketing and remote tools.
- 2Provision and configure Windows workstations, Microsoft 365 apps, and peripherals for new hires within 3 days.
- 3Administer Active Directory user accounts, groups, and access rights, ensuring zero unauthorized access.
- 4Troubleshoot printer, scanner, and network connectivity issues with Intune and Windows diagnostics.
- 5Escalate complex problems to Level 2/3 teams with detailed documentation and suggested next steps.
- 6Deploy software patches and updates via Intune, maintaining 99% compliance across managed devices.
- 7Support Outlook, Teams, OneDrive, and SharePoint for seamless collaboration.
- 8Document recurring issues and create knowledge base articles to reduce ticket volume by 20%.
Requirements7
- 15+ years in onsite IT support or desktop support with Windows troubleshooting.
- 23+ years hands-on with Active Directory (user and group management).
- 31+ year using Intune for device management and policy enforcement.
- 41+ year with NinjaOne (preferred) for ticketing and remote monitoring.
- 5Solid knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
- 6Experience configuring and troubleshooting printers, scanners, and peripherals.
- 7Ability to lift 30 lbs and move equipment as needed.
Salary Insight
$52 - $62k per year
Location
Required Skills
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