Enterprise IT Support Engineer, Onsite Dallas
Overview
You own end-user computing support across assigned Dallas locations, resolving incidents and fulfilling service requests within 5-7 years of experience. You work directly with the Onsite IT Support Lead and remote teams, keeping desktop operations stable. This role pairs hands-on troubleshooting with documented processes, giving you a clear path to senior support roles.
What You'll Do9
- 1Resolve hardware and software incidents for desktops, laptops, and peripherals within agreed SLAs
- 2Fulfill service requests including user onboarding, offboarding, and access provisioning
- 3Maintain Windows and macOS imaging, patching, and configuration via Microsoft Endpoint Manager
- 4Troubleshoot Active Directory account issues, group policy, and Exchange Online mailboxes
- 5Support remote access via VPN and Citrix sessions, ensuring secure connectivity
- 6Track and document all work in ServiceNow following ITIL processes
- 7Coordinate with third-party vendors for warranty repairs and hardware replacements
- 8Assist with asset inventory, software licensing compliance, and audit requests
- 9Provide after-hours coverage on a rotated schedule for critical incidents
Requirements9
- 15+ years in IT support roles covering end-user computing and desktop management
- 2Microsoft 365 administration including Azure AD, Intune, and Exchange Online
- 3Active Directory and Group Policy troubleshooting in a Windows domain environment
- 4Hardware support for Dell, HP, and Lenovo devices, plus macOS support
- 5ServiceNow experience or similar ITSM tool for ticket management
- 6ITIL Foundation certification or equivalent process knowledge
- 7CompTIA A+ or Microsoft 365 Certified preferred
- 8Ability to lift 50 lbs. for equipment setup and relocation
- 9Willingness to work onsite 5 days per week in Dallas, TX
Salary Insight
$104 - $114k per year
Location
Required Skills
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