IT Refresh Technician, Mac Focus & Enterprise Deployment
Overview
This role owns end-to-end Mac device refresh and deployment for a large enterprise, supporting macOS and Windows environments. You will deploy, image, configure, migrate, and troubleshoot devices while coordinating large refresh projects across teams. You will work with JAMF and Workspace ONE to enroll, secure, and manage endpoints and contribute to documentation and knowledge base updates. This position is onsite in New York and centers on hands-on device provisioning, asset management, and end-user support. What makes this role different is the emphasis on large-scale refresh programs and strong Mac tooling in a collaborative, cross-functional environment.
What You'll Do10
- 1Build and image Apple Mac devices for enterprise deployment using JAMF and Workspace ONE to enroll, configure, secure, and manage endpoints
- 2Coordinate large-scale refresh projects including replacements, migrations, data transfers, and user onboarding while maintaining deployment milestones
- 3Troubleshoot hardware, software, OS, application, and network issues across macOS and Windows 10/11 environments
- 4Stage, inventory, deploy, recover, and document technology assets across the device lifecycle with accurate asset records
- 5Create and maintain technical documentation, deployment procedures, knowledge base articles, and project updates
- 6Provide white-glove support to clinicians, administrators, and staff during device migrations and upgrades
- 7Log incidents and service requests in ticketing systems and escalate complex issues as needed
- 8Perform workstation setup, cable management, and office technology installations
- 9Maintain endpoint security and compliance with organizational standards
- 10Collaborate with engineering and infrastructure teams to resolve issues and optimize deployments
Requirements10
- 13+ years of enterprise desktop support experience
- 2Strong hands-on Mac support and troubleshooting experience
- 3Experience with JAMF and/or Workspace ONE administration and endpoint management
- 4Experience supporting large-scale hardware refresh, deployment, migration, or rollout initiatives
- 5Proficiency supporting Windows 10/11 and Microsoft Office applications
- 6Experience working with Active Directory and Microsoft 365 environments
- 7Familiarity with imaging tools, endpoint deployment processes, and device lifecycle management
- 8Strong hardware diagnostic and troubleshooting skills
- 9Experience tracking technology assets and maintaining deployment documentation
- 10Excellent communication, organizational, and customer service skills
Salary Insight
$25 - $30k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
TEKsystems
VerifiedIT Technician, Mac & Windows Endpoint Refresh in Healthcare
Mac and Windows endpoint refresh expert sought to own large-scale device deployment in a healthcare enterprise. Lead imaging, configuration, migration, and support for end-user devices with JAMF and Workspace ONE. Collaborate with engineering and infrastructure teams to ensure secure, compliant device operations and white-glove support for clinicians and staff. This role emphasizes hands-on Mac proficiency and end-to-end lifecycle management in a 100% onsite NYC environment.
TEKsystems
VerifiedIT Support Specialist, Windows & Mac End-User Support
Own end-user computing support at scale for Windows and Mac environments, delivering imaging, deployment, and issue resolution for a diverse user base. Collaborate with a cross-functional IT team to manage hardware, software, and lifecycle refresh projects. This role emphasizes strong communication, independent work, and a high standard for user satisfaction. What makes this role unique is the opportunity to lead small projects while maintaining hands-on expertise across platforms.
Robert Half
VerifiedDesktop Support Analyst, Windows & macOS Desktop Support
Own end user device support for Windows and macOS in a contract role serving a New York Insurance client. You will handle desktop, device, and virtual workspace support at scale, assist with user administration, issue resolution, and day-to-day service delivery using modern support tools. The role is onsite in New York and focuses on timely, reliable technical assistance and collaboration across teams.
U.S. Tech Solutions Inc.
VerifiedMac JAMF Engineer, Endpoint Management
As a Mac / JAMF Endpoint Engineer, you will own the backend configuration, maintenance, and support for workstation and security applications across a global environment. You will configure Apple Enterprise Services, Apple ABM, and Microsoft Intune, and build automated deployment packages for self-service. You will plan detailed requirements for infrastructure services, pilot new technologies, and create solution documentation for the Global Help Desk. This role offers the chance to shape endpoint standards for a large enterprise.
TEKsystems
VerifiedDesktop Support Analyst - Windows & Mac
You will own end-user technology support for a Boston-based organization, resolving Tier I and II incidents across Windows and macOS environments. You will serve as the first point of contact for colleagues, using phone, remote tools, and in-person interactions to keep productivity high. You will manage user access within Active Directory, support Microsoft 365 applications, and troubleshoot network issues including VPN and Citrix. Your work will directly impact daily operations, with a focus on minimizing downtime and ensuring a seamless experience for all employees.
GoIntellects Inc.
VerifiedIT Support Specialist, Windows & Enterprise IT ( onsite )
Own end to end desktop and mobile support for a government client at scale on site in Washington DC. You will deploy and configure devices, assist with collaboration tools, and resolve software and hardware issues to keep a large enterprise environment running smoothly. Work with Windows-based systems, Cisco Webex, Microsoft Teams, and Microsoft 365, across desktops, laptops, and mobile devices. This role emphasizes hands-on problem solving, strong user communication, and precise asset management.