Desktop Support Analyst, Windows & macOS Desktop Support
Overview
Own end user device support for Windows and macOS in a contract role serving a New York Insurance client. You will handle desktop, device, and virtual workspace support at scale, assist with user administration, issue resolution, and day-to-day service delivery using modern support tools. The role is onsite in New York and focuses on timely, reliable technical assistance and collaboration across teams.
What You'll Do5
- 1Build and resolve end user issues across Windows and macOS environments to restore productivity
- 2Design and implement device and virtual workspace support processes to reduce incident volume
- 3Operate daily service delivery workflows using modern support and collaboration tools
- 4Provide hands-on technical assistance and user administration to employees
- 5Partner with IT teams to ensure consistent endpoint security and patching
Requirements5
- 1Experience providing desktop support in Windows and macOS environments
- 2Onsite contract role in New York, NY
- 3Strong trouble-shooting and user administration skills
- 4Ability to work with modern support tools and collaboration platforms
- 5Customer service orientation and ability to work in a fast-paced environment
Salary Insight
$28 - $33k per year
Location
Required Skills
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