Inside Sales Coordinator, Truck Equipment & Manufacturing
Overview
Inside Sales Coordinator owns customer experience from inquiry to delivery and post-sale support at scale. You will serve as the central contact between customers, outside sales, suppliers, technicians, engineering, and production management to bring custom truck equipment solutions to life. This role offers a clear path into Outside Sales and long-term career growth within a collaborative team. You will gain hands-on exposure to truck equipment, manufacturing, and upfitting in a fully onsite, Monday–Friday environment.
What You'll Do10
- 1Build accurate quotes for standard and custom truck equipment installations and analyze materials, labor, pricing, and lead times to drive profitable proposals.
- 2Design and coordinate with suppliers to obtain pricing and source equipment for client projects.
- 3Support outside sales representatives by preparing competitive proposals and improving estimates through data analysis of historical quotes.
- 4Own primary customer relationships via phone, email, and in person, guiding product selection, pricing, and order status updates.
- 5Coordinate order management and documentation across ERP systems, including purchase orders and warranty claims, ensuring on-time delivery and accurate data.
- 6Collaborate with Engineering, Purchasing, Production, and Product Support to validate equipment details on the production floor.
- 7Monitor work-in-progress and communicate timelines, updates, and delays to customers and internal teams.
- 8Assist with sales promotions, process improvements, and branch initiatives to drive performance.
- 9Visit suppliers and production facilities to gather technical information and validate specifications.
- 10Maintain organized records for quotes, warranties, service requests, and customer communications
Requirements10
- 12+ years of inside sales, customer service, sales support, or technical customer-facing experience
- 2Experience processing quotes, purchase orders, sales orders, and warranty claims
- 3Strong customer service and relationship-building skills
- 4Experience managing multiple priorities in a fast-paced environment
- 5Proficiency with ERP systems and Microsoft Office including Excel, Word, Outlook
- 6Excellent written and verbal communication skills
- 7High school diploma or GED
- 8Preferred: experience in commercial truck equipment, vehicle upfitting, manufacturing, automotive, industrial equipment
- 9Preferred: parts sales, quoting or estimating experience
- 10Preferred: ability to interpret technical specifications and supplier information
Salary Insight
$64 - $79k per year
Location
Required Skills
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