Human Resources Generalist - Operations Specialist
Overview
AssistRx Phoenix Arizona onsite payroll HR Operations Specialist owns high-volume HR compliance and transactional work serving approximately 3000 employees Ensures accurate employee inquiries and compliance while enabling HR Business Partners to focus on strategic initiatives.
What You'll Do15
- 1Monitor shared HR inbox case management queue and service request channels acknowledging all inquiries within service level targets
- 2Review categorize and prioritize incoming employee manager inquiries assigning cases based on routing rules
- 3Escalate time-sensitive matters such as harassment discrimination retaliation or safety concerns to HR leadership
- 4Resolve routine policy-clear inquiries using approved reference materials and direct complex issues to HR Business Partners
- 5Track case assignment aging and closure producing weekly reports for HR leadership
- 6Maintain and recommend updates to intake routing rules response templates and knowledge base as policies evolve
- 7Own Form I-9 process end to end completing Section 2 accurately within three-business-day federal deadline for all new hires including remote employees
- 8Manage E-Verify case creation response handling and closure following federal program requirements
- 9Conduct periodic internal Form I-9 self-audits document findings and implement permissible corrections
- 10Support employment verification requests unemployment claim documentation and subpoenas under HR leadership direction
- 11Maintain accurate confidential personnel files and HR records complying with federal state and company retention requirements
- 12Serve as onsite HR point of contact for Tempe AZ location addressing employee walk-in questions
- 13Require Associate degree in Human Resources Business Administration or equivalent experience minimum two years HR administrative coordinator or HR operations background
- 14Demonstrate proficiency with Form I-9 E-Verify Microsoft Outlook Excel Word ticketing systems HRIS
- 15Apply attention to detail managing high-volume transactional work with proven ability to handle sensitive employee information discreetly
Requirements14
- 1Associate degree in Human Resources Business Administration or related field or equivalent experience
- 2Minimum two years HR administrative coordinator or HR operations experience
- 3Hands-on experience completing Form I-9 and using E-Verify including federal deadlines retention requirements and reverification obligations
- 4Proven ability to manage high-volume transactional work with accuracy
- 5Experience working in HRIS and ticketing or case management systems
- 6Proficiency in Microsoft Outlook Excel and Word
- 7Strong written and verbal communication skills
- 8Discretion in handling confidential sensitive employee information
- 9Sound judgment in recognizing matters exceeding role scope and escalating appropriately
- 10Ability to work onsite in Tempe AZ five days per week
- 11Preferred experience in contact center BPO healthcare services or high-volume hourly workforce environments
- 12Experience supporting employee populations of 1000 or more including remote employees across multiple states
- 13Experience completing internal Form I-9 self-audits or supporting external audits
- 14SHRM-CP or PHR certification or active progress toward certification
Salary Insight
$52 - $65k per year
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