Hotel Front Desk Agent, Guest Services & Breakfast Coverage
Overview
The role owns guest check-in and check-out, reservations, and information delivery at a Residence Inn in Phoenix. You’ll support breakfast coverage as needed and ensure a pleasant stay at scale for guests. You will collaborate with housekeeping and front desk teams to maintain room readiness and service quality. This position blends frontline hospitality with backup breakfast support to enhance guest experiences.
What You'll Do10
- 1Check in guests and process check-out efficiently
- 2Manage online and phone reservations and update guest records
- 3Inform guests about payment methods and verify credit card details
- 4Welcome guests and assign rooms while collecting necessary stay information
- 5Provide information on hotel amenities, rates, and availability
- 6Respond to guest inquiries and resolve issues promptly and professionally
- 7Coordinate with housekeeping to ensure rooms are clean, tidy, and ready
- 8Confirm group reservations and arrange services for VIPs and event attendees
- 9Upsell facilities and services when appropriate
- 10Maintain accurate records of bookings and payments
Requirements5
- 11 year experience in hotel customer service preferred
- 2FOSSE: 1 year preferred
- 3Hotel Customer Service: 1 year preferred
- 4Strong communication and interpersonal skills
- 5Availability for full-time or part-time shifts with weekend coverage
Salary Insight
$33 - $37k per year
Location
Required Skills
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