Front Desk Agent, Hospitality & Guest Service
Overview
Own guest check-ins, check-outs, and inquiries for a Scottsdale hotel on site. You will manage reservations, assist guests, and coordinate with teams to ensure a smooth stay at scale. This role sits at Hyatt Place Scottsdale within Aimbridge Hospitality and offers a path to full-time benefits after an initial waiting period. What makes this role unique is the emphasis on warm welcomes, problem solving, and multitasking in a fast-paced guest service environment.
What You'll Do9
- 1Build guest experiences through warm welcomes and efficient check-ins
- 2Design smooth guest interactions by coordinating with team members
- 3Lead quick-thinking resolution of guest requests and issues
- 4Ship accurate reservations, billing details, and front desk transactions
- 5Own front desk operations to maintain organized, clockwork service
- 6Scale guest satisfaction by multitasking across reservations, check-ins, and check-outs
- 7Debug guest concerns with a positive, can-do approach
- 8Drive daily operations in a hospitality setting with attention to detail
- 9Provide friendly farewells and follow-up with guests to ensure repeat visits
Requirements5
- 1High school diploma or equivalent
- 2Experience in a hotel or related field preferred
- 3Familiarity with hotel management software
- 4Familiarity with Microsoft Office suite
- 5Eligible for full-time benefits after waiting period
Salary Insight
Salary not disclosed in listing
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