Host/Hostess, Restaurant & Guest Experience
Overview
You'll own the guest's first impression at a top Minneapolis restaurant group, seating parties and managing waitlists across multiple locations. You'll work with a team of servers, bussers, and managers to keep the dining room flowing smoothly. This role stands out because you're free to build genuine connections with guests, no scripts allowed.
What You'll Do9
- 1Greet guests with a smile and seat them based on table availability and preference.
- 2Manage the waitlist and estimate wait times, keeping guests informed and comfortable.
- 3Answer phones, book reservations, and rearrange tables to accommodate large parties.
- 4Offer drinks or appetizers to guests while they wait and take initial drink orders.
- 5Update the seating chart and monitor the dining room for clean, open tables.
- 6Build relationships with guests by introducing yourself and engaging in genuine conversation.
- 7Support the team by maintaining a positive atmosphere and resolving conflicts constructively.
- 8Learn the menu and company story to answer guest questions accurately.
- 9Maintain a professional appearance and uniform, arriving ready for each shift.
Requirements6
- 11+ years of hospitality or customer service experience preferred.
- 2Strong interpersonal skills and the ability to work in a fast-paced, team-oriented environment.
- 3Ability to stand, walk, bend, and lift up to 25 pounds for extended periods.
- 4Excellent verbal communication skills, including fluent English.
- 5Basic math skills for managing waitlists and seating.
- 6Flexibility to work evenings, weekends, and holidays as needed.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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