Host, Restaurant Guest Services
Overview
You own the guest's first and last impression at Atlas Restaurant Group, managing the flow of a high-volume dining room. You greet guests, manage reservations, and coordinate seating, using Toast POS and OpenTable to track waitlists and rotations. You work with servers and management to set the pace of service, ensuring special occasions get noticed. This role suits someone who thrives on hospitality and keeps a cool head under pressure.
What You'll Do8
- 1Greet guests on arrival, estimate wait times, and enter names into the computer system
- 2Manage reservations and walk-ins using OpenTable, while handling phone calls and to-go orders
- 3Escort guests to tables, present menus, and note special occasions for the service team
- 4Monitor the host stand, keeping it organized and clean, and perform daily cleaning duties
- 5Rotate seating across sections to balance server workloads and reduce wait times
- 6Enforce the dress code policy consistently and check amenities like restrooms periodically
- 7Communicate guest needs to the manager and service team, flagging allergies or special requests
- 8Support the team by handling guest feedback and directing issues to management as needed
Requirements8
- 1Guest service experience in hospitality is preferred
- 2Valid identification and, where required, a food handler's certification
- 3Ability to stand, walk, and lift up to 50 pounds, with frequent stooping or kneeling
- 4Basic arithmetic skills (addition, subtraction, multiplication, division)
- 5Ability to read and follow written instructions in English, with basic English preferred
- 6Ability to learn and use Toast POS, Restaurant365, and OpenTable
- 7Flexibility to work nights, weekends, and holidays
- 8Basic knowledge of sanitation and cleanliness standards
Salary Insight
$13 - $25k per year
Location
Required Skills
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