Health Systems Program Manager at GLIDE SF
Overview
The Health Systems Program Manager owns HIV, HCV, and STI testing operations at GLIDE, a social justice center in San Francisco. They oversee the full prevention-to-quality cycle: direct counseling, sample collection, chain of custody, and data reporting. This role supervises testing staff and interns, ensuring SFDPH and HIPAA compliance while maintaining harm reduction services for marginalized communities. They coordinate testing events with partners like the SF AIDS Foundation and drive quality improvement across all testing operations. What sets this role apart is its dual focus on clinical excellence and community-centered care, bridging public health accountability with low-barrier services.
What You'll Do10
- 1Oversee QA and chain of custody for all testing forms and lab requisitions, ensuring accuracy and compliance.
- 2Train new staff on testing paperwork and database entry, and communicate new protocols to ensure adherence.
- 3Lead evaluation activities during monitoring periods, preparing audit reports for contract funders.
- 4Collect samples and run rapid HIV/HCV tests, external controls, and complete all required documentation.
- 5Conduct HIV, HCV, and STI risk reduction counseling and document positives to SFDPH.
- 6Manage daily temperature logs, monthly controls, and submit test batches to partners.
- 7Handle ordering, invoicing, and inventory of testing supplies, monitoring expiration dates.
- 8Collaborate with the C&I team on data management, reporting, and evaluation.
- 9Coordinate staffing for testing events and manage the testing calendar with community partners.
- 10Facilitate special events like Project Homeless Connect and Street Health Fairs to promote testing.
Requirements10
- 12-3 years experience providing HIV/HCV/STI prevention education, phlebotomy, or testing to similar populations.
- 22-3 years supervisory experience in a clinical, public health, or community setting, including direct oversight of full-time staff.
- 3Experience supervising staff in a unionized environment.
- 4Current California CPT-1 certification or ability to obtain within 6 months.
- 5CA Rapid HIV/HCV Test Counselor certification or ability to obtain within 6 months.
- 6Basic Life Support (BLS) certification required within 3 months.
- 7Understanding of Harm Reduction as a public health model for social justice.
- 8Familiarity with social determinants of health (SDOH) and their impact on homeless and marginalized populations.
- 9Experience with venue-based testing and street-based settings (mobile testing, SROs, health fairs).
- 10Experience working with people who use drugs (PWUD) and people living with HIV/HCV.
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