Head of Markets Post Trade Services
Overview
Lead Technology Service Management for Markets at Barclays. Drive availability performance and stability of technology services across equities fixed income fx and prime services.
What You'll Do28
- 1Lead Technology Service Management for Markets
- 2Drive availability performance and stability of technology services including cash liquidity management securities settlements inventory management asset servicing confirmations reconciliations regulatory reporting and trading controls
- 3Oversee global Service Management teams building partnerships with senior stakeholders across technology operations vendors and financial market infrastructures
- 4Develop and implement service management strategies aligned to business priorities regulatory obligations and service outcomes
- 5Lead Major Incident Management ensuring effective response service recovery stakeholder communications and post-incident reviews
- 6Drive service availability stability and performance through monitoring observability and capacity planning
- 7Oversee service transition ensuring new services are introduced into production with appropriate governance supportability and operational readiness
- 8Maintain governance across end-to-end change lifecycle balancing service stability delivery objectives and risk management
- 9Strengthen technology control environment lead proactive service risk management risk remediation and governance oversight
- 10Lead and develop high-performing Service Management teams strengthening leadership capability organizational effectiveness and talent development
- 11Provision technical support resolving complex technical issues for specific clients
- 12Develop support model and service offering to improve customer service
- 13Execute preventative maintenance tasks on hardware and software utilizing monitoring tools to identify prevent and address issues
- 14Maintain knowledge base documenting resolved cases for future reference
- 15Analyze system logs error messages user reports to identify root causes and provide resolutions
- 16Automation monitoring enhancements capacity management resiliency business continuity front office support stakeholder management
- 17Identify and remediate service impacting risks and issues proactively assess support activities implementing automations
- 18Tune monitoring tools thresholds alerting to ensure timely issue awareness
- 19Manage budgeting and policy creation for sub-function
- 20Escalate breaches of policies appropriately
- 21Foster compliance ensure regulations are observed
- 22Focus on external environment regulators advocacy groups to monitor influence
- 23Demonstrate knowledge of integration between function and business division
- 24Maintain broad knowledge of industry theories practices and market developments
- 25Use interpretative thinking advanced analytical skills to solve complex problems
- 26Exercise management authority to make significant decisions and strategic recommendations
- 27Negotiate with senior stakeholders internal and external act as principal contact point for key clients
- 28Demonstrate leadership behaviours listen authentically energise inspire align across enterprise develop others
Requirements5
- 1Deep understanding of reliability engineering practices including observability availability capacity management performance optimisation service level management automation and toil reduction
- 2Expertise in resilience principles including service recovery sustainability high availability resilience testing business continuity cyber resilience and regulatory obligations
- 3Strong understanding of technology control frameworks and effectiveness alongside service risk incident problem and change management disciplines
- 4Knowledge of cybersecurity principles identity and access management data protection and security controls across critical technology services
- 5Experience applying AI-enabled capabilities to improve service management identify workload drivers enhance operational efficiency and strengthen service outcomes
Salary Insight
$220 - $300k per year
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