Guest Experience Associate I
Overview
Lead guest interactions and support daily museum operations at The Franklin Institute. Provide exceptional service and ensure a welcoming environment for visitors.
What You'll Do9
- 1Deliver personalized guest recommendations and share museum information
- 2Manage exhibit entry processes and answer visitor queries
- 3Resolve guest concerns through direct engagement and management guidance
- 4Monitor queue lines to maintain crowd flow and safety
- 5Assist with special accommodations and emergency situations
- 6Collaborate with team members to uphold museum standards
- 7Maintain a clean and secure workplace
- 8Support ticketing and planetarium operations
- 9Contribute to team development and inclusive work culture
Requirements8
- 1High school diploma or equivalent
- 2GED certification
- 3Strong customer service abilities
- 4Ability to work independently and as part of a team
- 5Positive attitude and strong communication skills
- 6Reliable attendance record
- 7Physical stamina to stand for extended periods
- 8Commitment to museum policies and procedures
Salary Insight
$16k per year
Location
Required Skills
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