Guest Service Agent at Boutique Hotel | Front Desk
Overview
As a Guest Service Agent at The Franklin on Rittenhouse, you will own the front desk experience for a boutique hotel in Philadelphia. You will greet guests, manage check-ins and check-outs, and resolve issues with a focus on accuracy and warmth. You will coordinate with housekeeping and maintenance to ensure seamless stays. This role stands out for its emphasis on personalized service in an intimate setting, with opportunities to grow your hospitality career.
What You'll Do7
- 1Greet and welcome guests with a positive attitude, setting the tone for their stay.
- 2Manage check-in and check-out procedures, verifying guest information in the reservation system.
- 3Resolve guest inquiries, requests, or complaints promptly, escalating when needed.
- 4Keep the front desk area organized and ensure all resources and information are current.
- 5Coordinate with housekeeping and maintenance teams to address guest needs.
- 6Handle administrative tasks, including booking reservations, answering phones, and processing correspondence.
- 7Uphold company policies to maintain a safe and secure environment for guests and staff.
Requirements6
- 1High school diploma or equivalent; additional education in hospitality is a plus.
- 21+ years in a customer service role, preferably in a hotel or hospitality setting.
- 3Proficiency with computer systems, reservation software, and office equipment.
- 4Strong problem-solving skills with the ability to work independently or in a team.
- 5Flexibility to work various shifts, including evenings, weekends, and holidays.
- 6Multilingual skills are an advantage.
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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