Guest Service Agent Hilton Exton
Overview
Own guest interactions and support at Hilton Exton Philadelphia location. Provide exceptional service during guest stays.
What You'll Do8
- 1Greet guests upon arrival and departure professionally
- 2Assist with check-in and check-out efficiently
- 3Handle inquiries requests and complaints promptly
- 4Process reservations cancellations and payments accurately
- 5Perform night audits for account accuracy
- 6Answer phone calls and direct to appropriate departments
- 7Provide information about hotel services facilities and attractions
- 8Maintain clean organized front desk area
Requirements7
- 1Previous hospitality experience preferred
- 2Bilingual communication proficiency
- 3Strong phone etiquette and interpersonal skills
- 4Knowledge of hospitality management practices
- 5Ability to work in fast-paced environment
- 6Multitasking and organizational abilities
- 7Familiarity with front desk operations and hotel software
Salary Insight
$31k per year
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