Hotel Front Desk Agent Homewood Suites Warrington/Doylestown Philadelphia
Overview
Full-time position managing guest interactions and operations at Homewood Suites Warrington/Doylestown. Must be available 365 days a year and work nonstop shifts. This role differs by requiring on-site responsibility and flexible scheduling.
What You'll Do17
- 1Greet each guest upon arrival and departure
- 2Check guests in and out using reservation systems
- 3Answer phone calls and transfer calls to relevant departments
- 4Book and modify guest reservations
- 5Provide friendly responses to guest inquiries
- 6Address guest complaints while delivering excellent service
- 7Complete daily front desk checklists
- 8Generate reports from the Front Desk System for management review
- 9Deliver items to guest rooms and organize packages
- 10Lift and sort packages for guests and inventory orders
- 11Perform additional tasks as assigned during low-staff periods
- 12Refill coffee canisters and bake cookies when needed
- 13Maintain cash drawers and provide accurate change
- 14Finish all required training promptly
- 15Keep workspace clean and professional
- 16Prepare bags for event groups
- 17Follow management instructions for other duties
Requirements11
- 1Reliable transportation to and from the hotel location
- 2Availability to work weekends and holidays
- 3Punctuality for scheduled shifts
- 4Ability to lift 20 pounds
- 5Strong communication skills for phone and in-person interactions
- 6Proficiency in calculating appropriate change
- 7Capacity to work full shifts without breaks
- 8Positive attitude and courteous demeanor
- 9Experience in customer service with preference for hospitality background
- 10Upbeat personality and ability to handle stress professionally
- 11Willingness to wear provided uniform and follow dress code
Salary Insight
$31 - $33k per year
Location
Required Skills
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