General Manager, Pizza Restaurant Operations
Overview
You own P&L for a high-volume Domino's store, controlling food and labor costs while hitting service targets. You lead a team of 10-20, manage inventory with Dominos Pulse and schedule staff. You report to the franchise owner and drive daily operations. This role demands leadership presence and a flexible schedule, including nights, weekends, and holidays.
What You'll Do8
- 1Control food and labor costs to meet budget targets, using Dominos Pulse to track waste and labor.
- 2Lead the store team to deliver 30-minute delivery and in-store service, coaching staff on speed and accuracy.
- 3Schedule staff to cover peak hours, balancing labor cost with service demand, including nights and weekends.
- 4Train new hires on Domino's procedures, from dough making to cash handling, and certify them on Food Safety.
- 5Audit inventory weekly, ordering supplies from approved vendors to prevent stockouts and overstock.
- 6Resolve customer complaints on the spot, offering refunds or remakes to protect store reputation.
- 7Drive sales through local marketing, including Domino's promotions and online ordering push.
- 8Open or close the store, following cash and security checklists, and secure the building after hours.
Requirements8
- 12+ years managing a food service team, preferably in quick service.
- 2Proven track record of controlling food and labor costs, meeting budget variance within 5%.
- 3Leadership skills to motivate and discipline staff, with a focus on service excellence.
- 4Flexible schedule: available nights, weekends, and holidays without exception.
- 5Basic math skills to calculate cost percentages and inventory counts.
- 6Knowledge of POS systems and inventory software; Dominos Pulse experience a plus.
- 7ServSafe or Food Handler certification preferred.
- 8Must be at least 18 years old and able to stand for 8+ hours shifts.
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