Front Desk Staff, Spa Receptionist
Overview
As Front Desk Staff at Even Keel Wellness Spa, you own the client journey from first call to final checkout. You manage scheduling, confirmations, and payments for a busy Baltimore spa, ensuring every visit starts and ends smoothly. You work alongside a tight-knit team of wellness professionals who value precision and warmth. This part-time role offers $18.00-$20.00 per hour and a chance to grow in a dynamic, client-focused environment.
What You'll Do9
- 1Schedule and confirm client appointments, managing check-in and check-out with Mindbody or similar spa software.
- 2Answer multi-line phones and greet clients in person, balancing calls and walk-ins with grace.
- 3Handle client payments, including cash, card, and gift card transactions, and reconcile end-of-day reports.
- 4Maintain a clean and welcoming front desk area, restocking retail products and brochures.
- 5Communicate with vendors to order supplies and manage inventory levels.
- 6Assist clients with product recommendations and spa services, upselling when appropriate.
- 7Resolve client issues promptly, escalating to management when needed.
- 8Support the spa team with administrative tasks like filing and data entry.
- 9Promote spa services and packages to drive repeat visits and referrals.
Requirements5
- 11+ years in a receptionist or customer service role (preferred).
- 2Comfortable with Microsoft Office and Google Workspace.
- 3Excellent verbal and written communication skills.
- 4Ability to work evenings and every other weekend.
- 5High school diploma or equivalent.
Salary Insight
$37 - $42k per year
Location
Required Skills
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