Front Desk Specialist, Ophthalmology Clinic & Patient Services
Overview
Customer service oriented front desk role at an ophthalmology clinic supporting 19 specialists across six Twin Cities locations. You will greet, register, and coordinate patient flow, schedule appointments, and manage health records within our EMR system. This full-time position includes a comprehensive benefits package and a strong focus on work-life balance. You will join a professional environment that supports growth and teamwork with physicians and staff.
What You'll Do10
- 1Greet and register patients, verify information, and handle check-in/out processes
- 2Schedule appointments and coordinate physician calendars to optimize patient flow
- 3Scan and manage health records within our EMR system with accuracy
- 4Communicate appointment details and changes to patients and providers to ensure smooth visits
- 5Maintain a professional front desk presence and deliver excellent customer service
- 6Collaborate with clinical and administrative teams to support clinic operations
- 7Assist with basic patient inquiries and direct complex issues to appropriate staff
- 8Maintain confidentiality and comply with privacy regulations
- 9Ensure on-time patient throughput and support daily clinic targets
- 10Participate in team meetings and contribute to process improvements
Requirements10
- 1High school diploma or equivalent preferred
- 21 year of customer service experience preferred
- 31 year of medical terminology experience preferred
- 41 year of computer skills including EMR or medical records systems preferred
- 5Ability to relocate to Maplewood, MN 55109 before starting work
- 6Onsite in-person work location in Minneapolis area
- 7Strong communication and interpersonal skills
- 8Ability to work Monday to Friday, 8-hour shifts
- 9Willingness to participate in benefits program and comply with clinic policies
- 10Prior experience in ophthalmology or medical office setting is a plus
Salary Insight
$40 - $48k per year
Location
Required Skills
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