Front Desk Receptionist at Natural Endocrinology Specialists in Phoenix
Overview
Own the first impression for a naturopathic endocrinology clinic and ensure smooth daily operations for patients and staff. The role spans scheduling, patient check-in, billing support, and front desk administration in a fast-paced healthcare setting. Collaborate with the healthcare team to maintain organized records and an excellent patient experience. This position offers onsite, full-time hours in Scottsdale/Phoenix area and the chance to contribute to personalized wellness.
What You'll Do10
- 1Build welcoming patient interactions by answering calls and messages professionally and guiding patients through scheduling
- 2Own appointment scheduling, rescheduling, cancellations, and daily calendar preparation to optimize clinic flow
- 3Handle patient check-in and check-out with attention to accuracy and consent verification
- 4Verify patient consents, lab results, and appointment documents to ensure compliance
- 5Support patient billing, refunds, and billing-related questions to maintain financial accuracy
- 6Manage tasks and patient records through the ChARM EHR system to improve data integrity
- 7Assist patients and staff with portal or scheduling system questions to reduce friction
- 8Maintain organized clinic SOPs and administrative documentation for consistent operations
- 9Track inventory, test kits, and office supplies to prevent shortages
- 10Coordinate schedule blocks, holidays, and non-working times to maintain coverage
Requirements10
- 1High school or equivalent required
- 21 year of customer service experience preferred
- 3Experience with appointment scheduling and calendar management preferred
- 4Strong organizational skills and attention to detail
- 5Excellent phone etiquette and communication skills
- 6Proficiency with standard office software and systems
- 7Healthcare setting experience is a plus
- 8Reliable, respectful, proactive, and team-oriented
- 9Ability to multitask in a fast-paced environment
- 10Onsite availability in Phoenix/Scottsdale area
Salary Insight
$42 - $52k per year
Location
Required Skills
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