Front Desk Clerk, Hospitality & Guest Services
Overview
The Front Desk Clerk owns guest interactions from arrival to departure at a Concord Hospitality property, delivering hospitable service at every touchpoint. You will work alongside a hotel team to welcome guests, address needs, and provide information on the brand and programs. This role emphasizes a caring, proactive approach and strong communication. What makes this role different is direct guest impact and cross-department collaboration to ensure a seamless stay.
What You'll Do7
- 1Assist guests efficiently, courteously, and professionally at all times
- 2Post guest charges, collect payments, and follow cash handling procedures
- 3Handle guest mail and messages with respect to privacy and professionalism
- 4Stay knowledgeable about the hotel brand, travel programs, and special offers
- 5Communicate guest feedback effectively to departments and management
- 6Respond quickly to calls, lobby visitors, and team members needing assistance
- 7Maintain full knowledge of hotel safety and emergency procedures
Requirements6
- 1High school diploma or equivalent preferred
- 2Prior hospitality or customer service experience is a plus
- 3Strong interpersonal and communication skills
- 4Ability to multitask and remain professional in a fast-paced environment
- 5Detail-oriented with strong organizational skills
- 6Flexibility to work varied shifts, including evenings, weekends, and holidays
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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