Front Desk Attendant, Fitness Center & Customer Service
Overview
You will own front desk operations at The ROC Fitness Center, handling memberships, class registrations, and daily operations. You'll greet members, manage phone inquiries, and maintain a clean, welcoming space. This part-time contract role offers flexible hours across mornings, evenings, and weekends. You'll work with Microsoft Excel and our Membership Management System to track fees and memberships accurately.
What You'll Do8
- 1Register individuals for fitness center programs, memberships, activities, and classes using Membership Management System and Microsoft Excel.
- 2Answer phone calls, respond to member questions, and provide excellent customer service to all visitors.
- 3Wipe down machines, clean common areas, and handle laundry to maintain a hygienic facility.
- 4Process membership fees, record payments, and reconcile daily transactions in the system.
- 5Assist with special events and fitness classes by managing check-ins and inventory.
- 6Open and close the facility according to schedule, ensuring all equipment is ready for use.
- 7Maintain accurate records of member information and update accounts as needed.
- 8Collaborate with the fitness team to ensure smooth day-to-day operations.
Requirements8
- 11+ years of customer service experience in a fitness center, front desk, or similar role.
- 2High school diploma or equivalent.
- 3Basic accounting principles and experience recording fees and memberships with POS systems.
- 4Proficiency with Microsoft Office (Excel, Outlook) and ability to learn new software.
- 5Strong communication skills, both verbal and written.
- 6Ability to work a flexible schedule, including 5:30-9:30am weekdays, 4:00-9:00pm weekdays, and some weekends.
- 7Attention to detail for accurate data entry and cash handling.
- 8Physical stamina to stand for long periods and perform light cleaning tasks.
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