Front Desk Agent DoubleTree by Hilton
Overview
The Front Desk Agent will own guest interactions at DoubleTree by Hilton McLean Tysons. You will anticipate needs and exceed expectations while delivering creative solutions. This role supports a team of over 1,000 hospitality professionals within a culture of unlimited career growth and support.
What You'll Do11
- 1Anticipate and respond to guests in a friendly and positive manner
- 2Process check-ins and check-outs verify billing create reservations and handle special requests
- 3Assist guests using knowledge of hotel property local attractions and operating hours
- 4Collaborate with departments to meet guest needs and contribute to operational efforts
- 5Understand and follow the B.F. Saul Company Hospitality Group guest service recovery program
- 6Drive sales and maximize revenue through up-selling rooms and amenities
- 7Follow proper selling techniques and monitoring room availability adhering to booking policies
- 8Handle cash and financial transactions responsibly
- 9Produce required workload by planning organizing and prioritizing tasks
- 10Maintain a clean safe work area complying with regulations and procedures
- 11Attend department and hotel meetings and stay informed about safety protocols
Requirements6
- 1High school diploma or GED required
- 21+ years prior guest service experience preferred in hospitality
- 3Excellent verbal communication skills
- 4Attention to detail customer focus and ability to work in a fast paced environment
- 5Ability to lift push and pull up to 75 pounds occasionally
- 65+ years building ETL pipelines with Spark and Airflow
Salary Insight
Salary not disclosed in listing
Location
Required Skills
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