Front Desk Agent, Marriott & Guest Services
Overview
You will own the guest experience at Courtyard by Marriott Tysons, processing check-ins and check-outs with 1+ years of hospitality expertise. You will join a team of 1,000+ hospitality professionals, backed by B.F. Saul Company and over 130 years of real estate leadership. You will master Marriott systems, drive room revenue through up-selling, and follow guest recovery protocols. This role offers 401(k) matching, tuition reimbursement, and clear paths into hotel management.
What You'll Do9
- 1Process check-ins and check-outs, verify billing, and create reservations using Marriott property management systems.
- 2Anticipate guest needs by mastering local attractions and hotel outlet hours, offering tailored recommendations.
- 3Recover service issues with the B.F. Saul guest recovery program, turning complaints into loyalty.
- 4Upsell rooms and amenities to maximize revenue, monitoring room availability and booking policies.
- 5Handle cash and financial transactions securely, following B.F. Saul procedures to protect guests and the hotel.
- 6Maintain a clean, safe front desk area, complying with OSHA and hotel emergency protocols.
- 7Attend daily briefings and monthly meetings, collaborating with housekeeping and maintenance to resolve guest issues.
- 8Work AM and PM shifts, weekends, and holidays, ensuring seamless coverage during peak check-in hours.
- 9Support night audit when needed, balancing daily revenue and preparing morning reports.
Requirements7
- 1High school diploma or GED required.
- 21+ years prior guest service experience, ideally in a hospitality setting.
- 3Excellent verbal communication skills, with a customer-focused approach.
- 4Ability to lift, push, and pull up to 75 pounds occasionally.
- 5Flexibility to work AM and PM shifts, weekends, and holidays.
- 6Night Audit experience is a plus.
- 7Attention to detail and ability to perform in a fast-paced environment.
Salary Insight
$37 - $40k per year
Location
Required Skills
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