Float Customer Service Supervisor Bank of Marin
Overview
Lead retail banking operations across multiple branches in Northern California. Oversee staff performance and ensure exceptional customer experiences. Drive operational excellence and support regional initiatives. Seeking a proactive leader with strong supervisory skills.
What You'll Do9
- 1Develop and implement strategies to improve customer satisfaction scores
- 2Supervise and coach front-line banking staff members
- 3Coordinate scheduling and training for Eastern Region branches
- 4Implement product offerings and cross-sell opportunities
- 5Collaborate with Regional Managers on operational improvements
- 6Manage branch-level budgeting and resource allocation
- 7Analyze performance metrics and identify growth opportunities
- 8Ensure compliance with banking regulations and policies
- 9Maintain accurate records of staff development and achievements
Requirements10
- 15+ years managing retail banking teams
- 23-5 seasons leading customer service departments
- 3A.A. or bachelor's degree in business administration
- 4CPC Card certification preferred
- 5AWS Certified cloud infrastructure knowledge required
- 6Proven ability to work in fast-paced environments
- 7Experience with Excel and CRM systems
- 8Excellent communication and conflict resolution skills
- 9Ability to travel between branch locations
- 10Strong leadership and decision-making capabilities
Salary Insight
$54 - $73k per year
Location
Required Skills
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