Customer Service Supervisor Retail Tacoma WA
Overview
Mechanics Bank seeks a Customer Service Supervisor (Retail) to lead CSR staff at Tacoma Branch. This leader supports branch manager in driving sales initiatives, operational excellence, and regulatory compliance. Responsibilities include coaching, performance management, and developing team capabilities while collaborating across departments.
What You'll Do11
- 1Lead coaching sessions with Branch Manager to improve job performance and create individualized development plans
- 2Conduct performance reviews and establish measurable goals for CSR team members
- 3Drive sales initiatives through profiling clients and initiating strategic referrals
- 4Motivate staff to achieve production targets and recognize outstanding service achievements
- 5Develop internal partnerships with marketing and business development teams
- 6Present financial literacy and banking training to clients and staff
- 7Schedule CSR schedules to optimize lobby coverage and customer experience
- 8Maintain operational standards through audits and policy enforcement
- 9Ensure branch security by training staff on access control procedures
- 10Handle customer transactions and resolve complex issues with fiscal responsibility
- 11Assist with remote approvals for branch-level decisions and approvals
Requirements11
- 1High School diploma or GED with 5+ years experience as Senior CSR or equivalent role
- 2Proven leadership in retail banking or customer service environments
- 3Expertise with teller systems, Microsoft Office applications, and banking software
- 4Strong communication skills for client interactions and cross-functional collaboration
- 5Ability to work independently and manage multiple priorities under pressure
- 6Demonstrated track record in sales, negotiation, and team development
- 7Certification such as CPC Card or BCBA preferred
- 8Valid driver's license and ability to lift 10 pounds
- 9Excellent judgment and confidentiality handling skills
- 10Physical stamina for standing and moving throughout the workday
- 11Experience with audit processes and regulatory compliance
Salary Insight
$54 - $69k per year
Location
Required Skills
Similar open positions
Explore active roles that match your skills and interests.
Mechanics Bank
VerifiedCustomer Service Representative II at Mechanics Bank Seattle
Mechanics Bank seeks a full time Customer Service Representative II to lead customer relationships at its Redmond Branch. The ideal candidate will own customer interactions, drive product recommendations, and deliver exceptional service while collaborating across business lines. This role focuses on acquiring and retaining clients through proactive engagement and personalized solutions.
Mechanics Bank
VerifiedCustomer Service Representative II - Vancouver WA
You will own the full customer lifecycle at a Mechanics Bank branch in Vancouver, WA, from profiling and account opening to cross-selling and daily teller operations. Working with a team of 6-10 staff, you will serve both retail and business customers, handling transactions and resolving issues. This role stands out for its dual focus on sales and service, with clear performance goals and community engagement.
94-1687665 Bank of America, National Association
VerifiedFinancial Center Assistant Manager Seattle
The Financial Center Assistant Manager leads a high‑performing team to deliver exceptional client experiences across a fast‑paced environment. This role drives operational excellence and fosters a collaborative culture focused on growth and inclusion. Successful candidates will shape strategies that enhance client satisfaction and support bank objectives.
BANK OF MARIN
VerifiedFloat Customer Service Supervisor Bank of Marin
Lead retail banking operations across multiple branches in Northern California. Oversee staff performance and ensure exceptional customer experiences. Drive operational excellence and support regional initiatives. Seeking a proactive leader with strong supervisory skills.
PROSPERITY BANK
VerifiedBanking Center Manager, Retail Banking & Team Leadership
You will own the full operational and financial performance of a banking center in Lakeway, Texas, driving deposit growth and team productivity. You will lead a team of tellers and lobby staff, ensuring every transaction balances and every customer leaves satisfied. You will execute on PPC and KPI targets while keeping the branch secure and audit-ready. Your success will be measured by customer retention, deposit growth, and a highly trained, motivated staff.
Jessica Reader Cleaning Solutions
VerifiedAssistant Customer Manager Retail Sales Management
We seek a dynamic Assistant Customer Manager to lead our retail team in Detroit. You will support store management by overseeing operations and driving sales performance. This role emphasizes growth and teamwork.