Branch Operations Associate Manager - Consumer Banking & Lending
Overview
Lead teller operations at Walnut Creek Main Branch delivering exceptional customer service and compliance. Manage staff schedules and daily processes while supporting loan origination referrals. This role offers a unique chance to shape a dynamic banking environment where growth and community impact matter. Join a team dedicated to excellence and professional development.
What You'll Do12
- 1Lead and supervise teller operations ensuring quality service and regulatory compliance
- 2Provide feedback and drive improvements in customer experience and performance management
- 3Handle daily teller line operations and resolve customer concerns under manager guidance
- 4Collaborate with branch teams to coach and develop direct reports toward business goals
- 5Manage staffing allocations and financial resources for optimal branch efficiency
- 6Mentor talent and support hiring initiatives aligned with departmental needs
- 7Assess and refer appropriate customers to SAFE specialists for housing secured transactions
- 8Ensure adherence to all applicable regulations and internal policies during interactions
- 9Maintain accurate records and escalate operational issues promptly
- 10Drive operational excellence through proactive problem solving and process optimization
- 11Foster a supportive environment that encourages employee growth and engagement
- 12Contribute to a culture of integrity and professionalism in every customer interaction
Requirements11
- 12+ years of customer service leadership experience or equivalent
- 2Strong communication skills with ability to listen and resolve complex issues efficiently
- 3Proven track record in managing high-volume environments with fast-paced demands
- 4Certification in financial services or relevant compliance training
- 5Experience with banking software and risk management systems
- 6Ability to work flexible schedules including weekends
- 7Background check and credit verification required
- 8Commitment to diversity and inclusion principles
- 9Valid driver's license and clean driving record
- 10Experience in loan origination support or customer relationship management
- 11Knowledge of consumer protection regulations and fair lending practices
Salary Insight
$54 - $83k per year
Location
Required Skills
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