Senior Client Service Manager AVP
Overview
The Senior Client Service Manager leads service operations and sales at Farmers and Merchants Bank of Long Beach. This role sets standards through coaching and mentoring while driving measurable improvements in service operations and sales performance.
What You'll Do11
- 1Lead daily employee coaching and mentoring sessions focused on service operations and sales
- 2Drive cross-sell retention and acquisition of new deposit relationships
- 3Ensure ethical sales practices and maintain zero tolerance for misconduct
- 4Maintain operational integrity by meeting audit requirements and regulatory compliance
- 5Participate in community activities aligned with bank values
- 6Coordinate with department teams to enhance customer engagement
- 7Log client contact calls annually to support customer communication
- 8Identify and resolve process inefficiencies within branch operations
- 9Manage recruitment efforts to identify top branch talent
- 10Hold employees accountable for performance metrics and results
- 11Implement security protocols for sensitive client information
Requirements10
- 15+ years managing branch teams or sales operations
- 23-5 seasons of leadership experience
- 3AWS Certified or equivalent cloud certification
- 4CPC Card or similar professional credential
- 5BCBA certification preferred
- 6Spark and Airflow for data pipeline development
- 7Proficiency in CRM platforms like Salesforce
- 8Strong analytical skills for performance tracking
- 9Excellent communication abilities for stakeholder collaboration
- 10Experience with banking compliance regulations
Salary Insight
$87 - $139k per year
Location
Required Skills
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