Field Services Technician Marathon TS
Overview
Field Services Technician at Marathon TS in Washington DC leads on-site IT support for high-demand locations. Owns end-user support and local service operations ensuring consistent service quality and minimal disruption. Delivers rapid incident resolution and drives continuous improvement through problem management and knowledge sharing.
What You'll Do11
- 1Own and operate desktop laptop and mobile device support operations
- 2Manage incidents and service requests across hardware peripherals and applications via walk-up phone and ticketing systems
- 3Perform on-site analysis and resolution of complex technical issues restoring service quickly
- 4Install configure test maintain and support diverse computing environments following security standards
- 5Execute device builds upgrades refreshes and repairs using standardized change processes
- 6Act as local escalation point coordinating with centralized technology teams for coordinated resolutions
- 7Ensure reliable connectivity and physical infrastructure maintaining workstation network jacks and cabling
- 8Provide remote and on-site support for sister locations maintaining consistent service delivery
- 9Maintain accurate IT asset records supporting lifecycle management and compliance audits
- 10Contribute to service improvement by analyzing trends documenting solutions and creating knowledge articles
- 11Deliver clear communication translating technical solutions into business-friendly language
Requirements8
- 1High school diploma plus 4 years experience equivalent to associate degree
- 2US citizenship travel up to 10% to sister locations in Virginia
- 3Proven experience supporting Windows 11 endpoint management and active directory integration
- 4Strong hardware troubleshooting skills covering PC internals and component diagnostics
- 5Knowledge of networking equipment and collaboration tools like Teams
- 6Ability to prioritize incidents meet service level agreements under pressure
- 7Familiarity with OEM guidelines and change control procedures
- 8Commitment to continuous learning and process enhancement
Salary Insight
$58k per year
Location
Required Skills
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