Field Service Engineer, Medical Device & Sterilization Systems
Overview
The Field Service Engineer owns on-site installation, maintenance, and repair of sterilization equipment for hospitals within a regional territory. You will deliver reliable performance of critical systems, solving complex technical issues and ensuring patient safety. This is a hands-on, autonomous role with a clear career path, professional development opportunities, and exposure to cutting-edge medical technology. You will join a multi-disciplinary field team and contribute to customer satisfaction through proactive service and rapid issue resolution.
What You'll Do10
- 1Build and install ASP sterilization systems within territory ensuring compliant documentation and high uptime
- 2Perform preventive maintenance and document equipment performance to support reliability metrics
- 3Respond to emergency service requests and troubleshoot to determine root cause and corrective action
- 4Schedule, coordinate, and execute service activities with customers, scheduling personnel, and leadership
- 5Lead on-site service events, advise on equipment changes to improve efficiency and reduce operation cost
- 6Manage service part inventory and RMA processes to support usage of critical components
- 7Document service activity in Siebel and maintain up-to-date records for audits and compliance
- 8Provide guidance to hospital biomedical engineers and field technicians to ensure customer satisfaction
- 9Beta site support and installation activities for new equipment and software
- 10Support a rotating on-call schedule including weekends to ensure total equipment availability
Requirements9
- 1High School diploma with 3 years in customer support or technical support or Associates degree with 3 years related work experience
- 2Minimum of two years customer service experience
- 3Two year degree in electronics, technology, computer science, electrical engineering or related field preferred
- 4Four years of work experience in a related field (Medical Device) or three years in field service in electronics or medical device industry
- 5Experience in field service environment and knowledge of inventory management practices
- 6Strong communication, time management, and teamwork skills
- 7Proficiency with Word, Excel, Access and service management systems
- 8Ability to lift 80 lbs and perform physical activities including bending, standing, and travel
- 9Valid driver’s license and ability to travel regionally
Salary Insight
$51 - $86k per year
Location
Required Skills
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