Factory Store Manager, Spa Retail & Customer Service
Overview
Bullfrog Spas seeks a store leader for our Shoreline WA Factory Store to drive retail sales, service excellence, and team development at scale. You will own floor management, stock presentation, and safety, while coaching a team to meet ambitious goals in a fast-moving environment. The role blends analytics, leadership, and hands-on customer engagement to push continuous improvement and store performance.
What You'll Do11
- 1Set and track sales goals, analyze results, and adjust targets to maximize revenue.
- 2Lead in-store events and plan off-site events to generate new sales opportunities.
- 3Evaluate team processes and implement improvements for efficiency and effectiveness.
- 4Deliver customer service and floor coverage to maintain service standards and maximize sales.
- 5Maintain security and safety for personnel and assets.
- 6Conduct daily team huddles to communicate changes and updates.
- 7Ensure banking accuracy and meet cash handling requirements.
- 8Develop quotas and assign leads to team members.
- 9Provide forecasting, coaching, and feedback to drive performance.
- 10Recruit, hire, and train sales staff
- 11Maintain store upkeep and visual merchandising quality.
Requirements10
- 1High School Diploma required, College Education a plus
- 2Excellent customer service skills and strong written and verbal communication
- 3Able to make decisions with limited supervision and information
- 4Strong problem-solving, team orientation, and initiative
- 5Quick learner with ability to develop new skills rapidly
- 6Strong multi-tasking and time management abilities
- 7Proficient in Microsoft Word, Excel, and Outlook; PowerPoint preferred
- 8Experience with cloud-based tools like SharePoint, OneDrive, Teams, Asana
- 9Ability to balance workload and meet deadlines with attention to detail
- 10Comfort handling sensitive, time-critical situations in a fast-paced environment
Salary Insight
$80 - $120k per year
Location
Required Skills
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