Event Customer Experience Coordinator Four Seasons Resort Scottsdale
Overview
Customer Experience Coordinator at Four Seasons Resort Scottsdale leads guest interactions and supports operations. Reports to Director, Event Technology. Focuses on delivering high-quality experiences through proactive engagement and collaboration.
What You'll Do11
- 1Proactively identify and resolve customer issues to enhance satisfaction
- 2Maintain professional relationships with guests and internal teams
- 3Communicate billing details and process changes efficiently
- 4Enter and reconcile customer payment information accurately
- 5Accompany sales managers during pre-conference and site visits
- 6Coordinate follow-up communications and thank-you messages
- 7Support hotel sales team during site visits
- 8Drive service excellence across multiple touchpoints
- 9Act as liaison between guests, Encore staff, and venue partners
- 10Demonstrate knowledge of hotel services and operational protocols
- 11Address customer concerns promptly and professionally
Requirements11
- 1High school diploma required
- 2Associate degree preferred
- 31+ years administrative or hospitality experience
- 4Proficiency with Microsoft 365 and web applications
- 5Strong written and verbal communication abilities
- 6Ability to prioritize tasks and manage time effectively
- 7Experience obtaining certifications within 90 days
- 8Physical stamina to stand and walk throughout the day
- 9Ability to lift 0-15 pounds frequently
- 10Understanding of workplace safety standards
- 11Commitment to delivering exceptional service
Salary Insight
$31 - $42k per year
Location
Required Skills
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