Enrollment Coach, Higher Ed Admissions & CRM
Overview
Own the student journey from inquiry through enrollment in a data driven enrollment program. You will engage prospective students, share programmatic value, and guide applicants using a consultative sales approach. Collaborate with Enrollment Services and a management team in a casual Denver based environment that supports education equity and student success. This role focuses on relationship building, pipeline management, and practical insights to drive enrollment.
What You'll Do10
- 1Build and maintain relationships with prospective students through phone, email, and text to drive applications and enrollment
- 2Manage full applicant funnel, track progress toward benchmarks, metrics, and KPIs
- 3Meet regularly with the Enrollment Services Manager to review status and pipeline health
- 4Identify programmatic trends, applicant feedback, and enrollment insights to inform strategy
- 5Communicate institutional policies and higher education norms to applicants in a clear, empathetic manner
- 6Advise students on program fit, admissions timelines, and next steps to optimize conversion
- 7Coordinate with internal teams to ensure a smooth admissions process and timely decisions
- 8Monitor outreach effectiveness and adapt messaging to improve engagement
- 9Maintain accurate CRM records and data quality to support reporting
- 10Support team goals and contribute to a collaborative, education focused culture
Requirements10
- 1Bachelor's degree required
- 2Customer service or sales background
- 3Strong relationship building skills across phone, text, and email
- 4Positive attitude and ability to foster teamwork in a collaborative environment
- 5Ability to research and reinforce higher education norms and institutional policies
- 6Experience with Salesforce or a similar CRM
- 7Located in Denver, CO and eligible to work onsite
- 8Strong communication skills and goal oriented mindset
- 9Interest in helping students achieve educational goals
- 10Ability to manage multiple applicants and maintain organized records
Salary Insight
$58k per year
Location
Required Skills
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